Privacy Policy

Last updated: August 26, 2026

Coastal Webmasters respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains what information we collect through coastalwebmasters.com, why we collect it, how it may be used and shared, and the choices available to you.

Who We Are

Coastal Webmasters is a website design, development, maintenance and search engine optimization business located in Nanaimo, British Columbia, Canada.

Website: https://staging.coastalwebmasters.com

Email: sa***@***************rs.com

Phone: 250-754-5953

Address: Unit 4, 1604 Morey Road, Nanaimo, BC V9S 1J7

Information We Collect

Depending on how you use this website, we may collect:

Your name, email address, telephone number and business name.
Information you submit through a contact form, quote request or website cost calculator.
Information about your website, project requirements, selected services and estimated budget.
Communications you send to us.
Transaction and subscription information when you purchase a service.
Technical information such as your IP address, browser type, device type, referring website, pages visited and approximate location.
Cookie identifiers and website usage information.
Comment information if commenting is enabled and you leave a comment on an article.

Please do not submit passwords, payment-card numbers or other sensitive information through our general contact forms.

How We Use Your Information

We may use personal information to:

Respond to enquiries and provide requested estimates.
Evaluate website design, maintenance, hosting or SEO requirements.
Prepare proposals and communicate about potential projects.
Provide and manage services requested by clients.
Process payments and administer subscriptions.
Provide customer support.
Improve the content, functionality, security and performance of our website.
Understand how visitors find and use our website.
Detect spam, fraud, malicious activity and technical problems.
Maintain business, accounting and legal records.
Send marketing communications when you have consented to receive them.
Meet our legal and regulatory obligations.

We limit the collection of personal information to what is reasonably necessary for these purposes.

Website Cost Calculator

Information entered into our website cost calculator is used to produce a general project estimate and, when submitted, to help us understand your website requirements.

Calculator results are estimates only and do not create a contract or guarantee a final project price. If you submit the calculator or its associated contact form, the information may be stored and used to follow up about your project.

Contact and Quote Forms

When you submit a contact or quote form, we collect the information entered into the form as well as limited technical information that may be used for security and spam prevention.

We use this information to respond to your request and communicate with you about relevant services. Submitting an enquiry does not automatically subscribe you to marketing emails.

Payments and Subscriptions

Payments and subscription transactions are processed by Stripe. Payment details are entered into Stripe’s secure payment system and are handled according to Stripe’s privacy and security practices.

Coastal Webmasters does not receive or store your complete payment-card number. We may receive transaction details such as your name, email address, billing information, purchased service, payment status and partial card-identification information.

Stripe may process information outside Canada. You can learn more by reviewing the Stripe Privacy Policy.

Cookies and Similar Technologies

This website may use cookies and similar technologies to:

Operate essential website features.
Remember preferences.
Protect forms and website services from abuse.
Measure website traffic and performance.
Understand how visitors interact with the website.

Some cookies are necessary for the website to function. Other cookies, including certain analytics cookies, may be optional and controlled through the cookie-consent choices presented on the website.

You can also restrict or delete cookies through your browser settings. Disabling cookies may affect some website features.

Analytics

We may use Google Analytics and related Google services to understand website traffic and usage. These services may collect information such as pages visited, approximate location, device and browser information, referring sources and interactions with the website.

Where required, analytics technologies are activated according to your cookie-consent choices. Google may process information on servers located outside Canada.

For more information, review Google’s Privacy Policy.

Coastal SEO Manager and Google API Data

Coastal SEO Manager is a private, agency-operated SEO workflow and reporting application developed by Coastal Webmasters. An authorized agency user may choose to connect a Google account to retrieve information from supported Google services.

Google Information the Application May Access

Depending on the integrations enabled and the permissions granted by the authorized Google account, Coastal SEO Manager may access:

Google Search Console properties and read-only search-performance information, including pages, queries, clicks, impressions, click-through rate, average position and indexing information.
Google Analytics 4 properties and read-only website traffic and engagement measurements.
Google PageSpeed Insights and Chrome User Experience Report performance information.
Google Business Profile accounts, locations and business information when Business Profile API access is available.
Basic Google account information required to identify and maintain the authorized connection.

The application requests only the Google permissions reasonably required to provide its connected features.

How Google Information Is Used

Google information is used to:

Assign the appropriate Google properties to agency-managed clients.
Pre-fill supported SEO audit tasks.
Document objective supporting evidence.
Create baseline and follow-up performance snapshots.
Monitor changes in search visibility, traffic and website performance.
Prepare agency and client SEO reports.
Diagnose authorization or data-retrieval problems.

Google information is not used for advertising and is not sold.

Storage and Access

OAuth authorization details, client property assignments, retrieved measurements, snapshots and reports may be stored within the agency’s private Coastal SEO Manager installation.

Access is restricted to authorized users of that installation. The agency is responsible for ensuring that its users are permitted to access the Google properties and client information assigned within the application.

Sharing and Disclosure

Coastal Webmasters does not sell or rent Google user data.

Google information may be disclosed only:

To the authorized agency and its approved users.
To service providers required to host, secure, back up or operate the application.
At the user’s direction or with appropriate consent.
When required or permitted by law.
When necessary to protect the application, its users or the public from fraud, abuse or security threats.

Service providers may process information only as necessary to provide their contracted services.

Data Retention and Deletion

Connected measurements, snapshots, reports and related project records may be retained while the agency uses Coastal SEO Manager and afterward when reasonably necessary for support, security, legal or business-record purposes.

An authorized agency user may disconnect the Google account or revoke Coastal SEO Manager’s authorization through their Google Account security settings. Disconnecting Google stops future retrieval but does not automatically delete previously saved project records, snapshots or reports.

Agencies may request deletion of their Coastal SEO Manager information by contacting sa***@***************rs.com. Subject to legal and legitimate business-retention requirements, information that is no longer required will be deleted, anonymized or securely disposed of.

Security

Coastal Webmasters uses reasonable administrative and technical safeguards appropriate to the information handled by the application. These may include access controls, secure HTTPS connections, server security, software updates, monitoring and backups.

No Internet transmission or storage system can be guaranteed to be completely secure.

Google API Services User Data Policy

Coastal SEO Manager’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Comments

If commenting is enabled and you leave a comment, we may collect the information entered in the comment form, your IP address and browser information for moderation and spam detection.

An anonymized value created from your email address may be sent to the Gravatar service to determine whether you use that service. After a comment is approved, a corresponding profile image may be publicly visible with the comment. See the Automattic Privacy Policy for further information.

Approved comments and their associated information may be retained for as long as the comment remains published.

Embedded Content and Third-Party Websites

Pages and articles may contain embedded videos, images, reviews, maps, social-media features or other content provided by third parties.

Embedded content can behave as though you visited the third-party website directly. Those providers may collect information, use cookies or monitor your interaction with their content according to their own privacy policies.

Our website may also link to external websites. Coastal Webmasters is not responsible for the privacy practices or content of websites operated by others.

Service Providers

We may use service providers to operate our website and business, including providers of:

Website hosting and data storage.
Form processing and spam prevention.
Website analytics.
Payment and subscription processing.
Email and communications.
Website security, backups and performance monitoring.
Customer and technical-support services.

These providers may process personal information only as necessary to provide their services or as otherwise permitted by law.

Some providers may store or process information outside British Columbia or Canada. Information processed in another jurisdiction may be accessible to courts, law-enforcement agencies or regulatory authorities under that jurisdiction’s laws.

When We May Share Information

We do not sell or rent personal information.

We may disclose information:

To service providers helping us operate our website or deliver services.
With your consent or at your direction.
When required or permitted by law.
To protect our rights, systems, customers or the public.
In connection with a business reorganization, sale or transfer, subject to appropriate safeguards.

How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, security and business requirements.

Retention periods vary depending on the type of information. For example:

General enquiries that do not become projects may be deleted when they are no longer needed.
Client and project records may be retained throughout the business relationship and afterward for support, accounting and legal purposes.
Transaction records may be retained for the period required under applicable tax and accounting laws.
Security logs and analytics information may be retained for shorter periods according to the settings of the applicable service.

When information is no longer required, we take reasonable steps to delete, anonymize or securely dispose of it.

Safeguarding Personal Information

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. These may include access controls, secure hosting, encryption, software updates, security monitoring and backups.

No Internet transmission or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

Your Privacy Rights and Choices

Subject to applicable law, you may:

Ask what personal information we hold about you.
Request access to your personal information.
Ask us to correct inaccurate or incomplete information.
Withdraw consent to certain uses of your information.
Ask us to delete information we no longer need, subject to legal and business-retention requirements.
Change your cookie preferences or adjust cookies through your browser.
Unsubscribe from marketing communications using the unsubscribe method provided.

We may need to verify your identity before responding to a privacy request.

Withdrawing consent may affect our ability to provide a requested service where the information is necessary to deliver that service.

Children’s Privacy

This website and our services are intended for businesses and adults. We do not knowingly collect personal information from children.

Privacy Questions and Requests

For privacy questions or requests concerning your personal information, contact:

Privacy Officer
Coastal Webmasters
Unit 4, 1604 Morey Road
Nanaimo, BC V9S 1J7
Email: sa***@***************rs.com
Phone: 250-754-5953

If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.

Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services or legal obligations change. The revised policy will be posted on this page with a new “Last updated” date.